Refund & Exchange Policy

At Maaness, we are committed to ensuring that your experience with our curated collections is nothing less than exceptional. We understand that finding the perfect fit for your little ones is essential. If you are not completely satisfied with your purchase, our refined Return and Exchange Policy is designed to assist you with the same care we put into our designs.

To maintain our standards of hygiene and quality, all items must meet the following requirements:

• 1. Impeccable Condition: Items must be in their original, unworn, unwashed, and undamaged state, with all designer tags and original packaging intact.
• 2. Verification: To ensure transparency, an unboxing video must be provided as proof to verify the condition of the item upon receipt.
• 3. Valid Grounds: Returns and exchanges are accepted for valid reasons, including:
  • Defective or damaged craftsmanship upon arrival.
  • Incorrect size, color, or silhouette received.

• 1. Initiating a Request: Visit our dedicated portal at maaness.com/returns. To track an existing request, please visit maaness.shiprocket.co.
• 2. Documentation: Provide your order number and the reason for the request. For size-related concerns, our stylists may request a clear image of the fit to better assist with the approval and future sizing recommendations.
• 3. Editorial Review: Our dedicated concierge team will review your request within 24-48 hours. If it meets our criteria, you will receive bespoke instructions for the next steps.
• 4. Secure Shipment: Upon approval, you will be responsible for securely packaging the item. We recommend using the original shipping box to ensure the item reaches us in safety.
• 5. Quality Assurance: Upon arrival at our atelier, the item will undergo a thorough quality check. Once cleared, we will immediately initiate your refund or exchange.

Refund Policy:

• Refunds are credited to the original payment method used during checkout.
• For Cash on Delivery (COD) orders, refunds are processed via bank transfer once payment is verified. This typically requires a minimum of 5 working days.
• Please allow up to 15 days for the credit to reflect in your account, depending on your financial institution’s processing times.

Exchange Policy:

• Exchanges are subject to inventory availability. We aim to ship your replacement silhouette as swiftly as possible.
• The replacement item will be shipped to your original address with our compliments (no additional shipping cost).

If you require further assistance or a personalized consultation regarding your return, please reach out to our customer support team at info@maaness.com.

At Maaness, we value the trust you place in us. Our policies are crafted to ensure your confidence in our brand remains as high as the quality of our garments. Thank you for choosing Maaness as your destination for elevated childhood style.