Privacy Policy

At Maaness, we value the trust you place in us and recognise the importance of secure transactions and protecting your personal information. This Privacy Policy explains how Maaness, operated in India, collects, uses, stores, shares, and protects your personal information when you visit our website or use our services. Your information is primarily stored and processed in India, and data protection laws applicable in India may differ from those in other countries. By accessing our Platform, sharing your information, or purchasing our products, you agree to be bound by this Privacy Policy, our Terms & Conditions, and applicable Indian laws governing data protection and privacy. If you do not agree, please refrain from using our Platform.

We collect personal information that you voluntarily provide to us when you register on our website, place an order, contact us, or interact with our services. This may include your name, email address, phone or WhatsApp number, shipping and billing address, and any communication you share with us through emails, messages, reviews, or contact forms. We also collect transaction-related information such as order history, payment confirmation details processed securely through authorised payment gateways, and preferences related to your shopping experience.

In addition, we automatically collect certain technical and usage information when you browse our website. This may include your IP address, browser type, device information, pages visited, and interactions on the Platform. You may browse certain sections of our website without revealing personal information; however, placing an order or accessing specific services requires you to share relevant details. Once you provide personal information, you are no longer anonymous to us.

We use your personal information to process and fulfil orders, deliver products, manage returns and refunds, and provide customer support. Your information also helps us improve our products, services, and website experience, communicate order updates and service-related messages, and inform you about offers, launches, or updates that may be relevant to you. We may use this information to prevent fraud, misuse, or unauthorised transactions and to comply with legal and regulatory obligations. We do not sell, rent, or trade your personal information to third parties.

We use cookies and similar technologies to analyse website traffic, understand user behaviour, improve functionality, and measure the effectiveness of our marketing efforts. Cookies do not store sensitive personal information and are used only to enhance your browsing experience. You may choose to disable cookies through your browser settings, but doing so may affect certain features of the Platform. We may also use third-party analytics tools, such as Google Analytics, to better understand how users interact with our website.

We may share limited personal information with trusted third-party service providers who assist us in operating our business, such as payment gateways, logistics partners, website analytics providers, and marketing platforms. These service providers are contractually obligated to protect your information and use it only for the purpose of providing services to Maaness.

Maaness offers products intended for children; however, our Platform is meant to be used by parents or legal guardians. We do not knowingly collect personal information directly from children under the age of 18. If you provide information relating to a child, you confirm that you are the parent or legal guardian and consent to such information being processed in accordance with this Privacy Policy.

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, comply with legal or regulatory requirements, resolve disputes, or enforce our legal rights. In certain cases, we may retain anonymised data for analytical and research purposes.

We take reasonable steps to ensure that your personal information is accurate and up to date. You have the right to access, review, update, or request correction of your personal information. You may also request deletion of non-mandatory information, subject to applicable legal requirements. You may opt out of receiving promotional communications from us at any time.

By using our Platform or providing your personal information, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy. If you share personal information of another individual, you confirm that you have the authority to do so and permit us to use such information as described in this Policy. You also consent to being contacted by us via email, phone call, SMS, or messaging applications for purposes related to orders, services, and updates.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page along with the revised effective date. We encourage you to review this Policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the use of your personal information, you may contact us at info@maaness.com or reach us on WhatsApp at +91 73070 23461.